Help

Support

Quick fixes for the most common problems. If yours isn’t here, write to us and a person will answer.

Contact us

Email support@rocus.app. Tell us your iPhone model and iOS version, and what you expected to happen. You can also write from the App: Profile → Contact us adds the App version for you.

An app isn’t being blocked

Open Rocus. If it asks for Screen Time permission again, allow it: blocking cannot work without it.
Check the profile’s rule. A scheduled profile only blocks during its schedule, and a time-limit profile only after its apps have been used for the set minutes today.
If you just chose to scroll, the app stays open for 15 minutes before the shield returns.
Restart your iPhone. iOS can lift shields after a restart or an update until Rocus reapplies them.
Update to the latest iOS. Rocus needs iOS 16 or later.

Progress shows no screen time

The numbers come from Apple’s Screen Time report and appear after a day of use. They count the apps in your profiles. If they are still empty, check that Screen Time is on in iOS Settings → Screen Time.

Subscription, cancelling and refunds

Cancel or change plan: manage subscriptions, or iOS Settings → your name → Subscriptions → Rocus. Cancel at least 24 hours before the trial or period ends.
New phone or reinstall: tap Restore purchases on the paywall or under Profile → Subscription, signed in with the same Apple ID.
Refunds: Apple handles them; request one at reportaproblem.apple.com.

Your data

Everything you set up in Rocus stays on your device. Export a copy from Profile → Export my data. To ask about any data we hold, email us with the subject “Privacy request”. Details are in the Privacy Policy.